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Journal

Students’ Satisfaction in Campus Cafeterias: An Empirical Study
on Public Universities at Klang Valley in Malaysia

Authors: Kaniz Afroza, Ahasanul Haque, Mohammad Serazul Islam

Received: 05 March 2022 / Accepted: 27 April 2022 / Published online: 30 July 2022

Abstract

Cafeteria facilities are a key component of a wholesome arrangement that impacts personal happiness for both native and foreign students. For university students, the first option for dining is on-campus food services which imply the importance of the quality of the cafeteria service and must be reviewed and improved regularly. Considering the importance of students’ satisfaction this study was conducted to investigate the link between variables such as pricing, food quality, customer service, and the atmosphere of students’ satisfaction. The convenience sampling method was used to collect quantitative data from 250 students at public universities in Klang valley of Malaysia which are IIUM, UPM, UM, UiTM, UKM and UTM. The survey was conducted via google form in September 2021. For the data analysis, descriptive, reliability, exploratory factor analysis and regression analysis have been conducted by using SPSS. The study revealed that students’ satisfaction was associated with the four independent variables. All the factors had a significant and positive influence on students’ satisfaction. From the regression analysis, it was found that customer service and price fairness had the most significant influence over student satisfaction which was followed closely by the other two variables which were food quality and atmosphere. It was also concluded that all of the independent factors included in the study had a substantial influence on the dependent variable, which was student satisfaction.

Keywords: Student Satisfaction, Campus Cafeteria, Public Universities, Malaysia

Categories
Journal

Factors influencing job satisfaction of private commercial bank-employees in Bangladesh

Authors: Md. Faisal-E-Alam, Zohurul Anis, Ahasanul Haque, SMH Kabir, Md Wasiul Karim, Mohammad Arije Ulfy

Received: 01 March 2022 / Accepted: 25 April 2022 / Published online: 30 July 2022

Abstract

This paper seeks to determine, explore and examine the factors affecting the job satisfaction of private commercial bank-employees in Bangladesh. A qualitative research design was employed to collect data from bank employees (n = 5) through in-depth semi-structured interviews and a focus group discussion (n=5). For the validity and reliability of the tool, the interview protocol was checked, discussed, refined and finalized. A thematic analysis was used to extract themes and subthemes that identifies the influencing factors for job satisfaction of private commercial bank employees and their attitudes towards satisfaction. Overall, the findings show that, employees have positive attitudes about their job because of enjoying some determinants of job satisfaction such as working environment, interpersonal relationship, financial remuneration, promotion and training and development facilities. The study discusses practical implications as well as future research direction. Therefore, it can be concluded that the respective bank authorities should be of highly concerned as to increase the values/standards of the job
satisfaction determinants which have positive impact on the overall job satisfaction.

Keywords: Job satisfaction, Private Commercial Banks, Employees, Bangladesh

Categories
Journal

Impact of Green Procurement on Purchasing Performance
(Special reference to the Apparel Manufacturing Industry in Sri Lanka

Authors: Ms. D.M.S.M. Dasanayake, Prof. T.S.M. Amarasena

Received: 02 February 2022 / Accepted: 21 April 2022 / Published online: 30 July 2022

Abstract

This study will explore the impact of green procurement on purchasing by special reference to the apparel manufacturing industry in Sri Lanka. In order to achieve the stated purpose, the researcher developed three research questions, three research objectives, and three hypotheses. Based on institutional theory and natural resource-based view theory, this study constructs a theoretical framework to clarify the mechanisms underlying the relationship between variables. Utilizing a sample of two hundred and fifty-two Sri Lankan professionals from the large-scaled apparel manufacturing sector, a structural model is outlined and tested using structural equation modeling (SEM). The study results demonstrate that green procurement has a positive and significant impact on purchasing performance. Further, the survey result recommended that the relationship between product-based green procurement and process-based green procurement on purchasing performance was positive and statistically significant. Consequently, organizations striving to achieve better purchasing performance should focus more on executing green procurement practices. These two kinds of procurement capabilities present two facets of a firm’s practice on green procurement, which complements rather than substitutes each other. The measurements developed in this study can capture the different aspects of purchasing performance, thus not only enabling use by practitioners to identify the immediate outcomes of it but also to understand its impacts on organizational performance.

Keywords: Product-based green procurement, Process-based green procurement, Purchasing performance

Categories
Journal

The influence of knowledge, innovation compatibility and social
influence on adoption of Halal cosmetics: An empirical evidence from Pakistan

Authors: Nadia Sohail, Ahasanul Haque, Amirah Binti Ahmad Suki

Received: 15 February 2022 / Accepted: 25 March 2022 / Published online: 30 July 2022

Abstract

The interest in halal cosmetics has acquired significant force in the new-fashioned era. The decisive moments focused on increasing demand are expanding the Muslim populace and consumers’ interest in uncontaminated, hygienic, and pure applications to human body cosmetics. In spite of that, the halal cosmetics industry is incapable of satisfying consumers’ needs due to several factors. This can be a reason that halal cosmetics are not fully diffused among Pakistani consumers. This study intends to examine the adoption of halal cosmetics in Pakistan and the factors that influence its adoption. The data was collected from 375 cosmetic Muslim consumers through a self-administrated questionnaire. The prepared survey questionnaire was based on Rogers’ Diffusion of Innovation theory (DOI). Partial least squares analysis was used to analyze the collected data. The findings demonstrate that knowledge, social influence, and innovation compatibility have a significant positive influence on the adoption of halal cosmetics. Furthermore, this study offers various practical and theoretical implications for manufacturers, producers, and consumers. The current study is on-mark to provide a potential contribution to the body of knowledge and the successful application of DOI to create a reason to analyze the adoption of halal cosmetics in Pakistan.

Keywords: Halal Cosmetics, Innovation Compatibility, Social Influence, Adoption of Halal Cosmetics, Pakistan